Privacy Policy

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Privacy Policy

This Privacy Policy is intended to inform you about how https://www.swissbikefinder.ch/ collects, uses, and protects your personal data when you use our website and our e-commerce services. We attach great importance to the protection of your data and are committed to processing it with the utmost diligence, in full transparency, and in compliance with applicable legislation.

 

Data Controller

The party responsible for processing your personal data is: ADG Sigma Solutions Sàrl, Ch. de la Cossette 18, 1732 Arconciel.

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Data We Collect

We collect various types of data, primarily to enable the operation of our site and the management of your orders:

• Data you provide to us: When you create an account, place an order, or contact us, you provide us with information such as your last name, first name, postal address, email address, phone number, and payment information.

• Automatically collected data: When you browse our site, we collect technical data such as your IP address, browser information, operating system, the time and date of your visit, and the pages you viewed. This data is primarily collected via cookies (see our Cookie Policy).

• Order-related data: We record details of your purchases, your order history, and delivery information.

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Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

• Order and payment management: To process, ship, and invoice your orders. The legal basis for this processing is the execution of a sales contract.

• Customer service: To answer your questions, manage your requests, and resolve any disputes. The legal basis is the performance of a contract or our legitimate interest in providing you with quality service.

• Marketing and communication: To send you newsletters, promotions, or information about our products, only with your explicit consent. The legal basis is your consent.

• Site improvement: To analyze user behavior and improve the functionality and ergonomics of our website. The legal basis is our legitimate interest in optimizing our services.

• Compliance with legal obligations: To comply with our legal obligations, particularly in matters of accounting and commercial law. The legal basis is a legal obligation.

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Recipients of Your Data

We only transmit your personal data to third parties within the framework of the purposes mentioned above. These recipients include:

• Payment service providers for processing your transactions.

• Transport companies for shipping your orders.

• IT service providers (hosting, maintenance).

• Our advertising partners, with your consent.

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Data Transfer Abroad

Your data may be processed or stored on servers located outside of Switzerland. In this case, we ensure that the recipient countries offer an adequate level of data protection or, if this is not the case, we implement appropriate contractual guarantees (such as EU Standard Contractual Clauses) to ensure the security of your data.

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Retention Period

We retain your personal data for as long as necessary to achieve the purposes for which it was collected, or to comply with our legal obligations (for example, commercial documents are kept for 10 years according to Swiss law).

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Your Rights

Under the FADP (Switzerland) and GDPR, you have the following rights:

• Right of access: You have the right to request access to your personal data.

• Right to rectification: You can request the correction of inaccurate or incomplete data.

• Right to erasure: You can request the deletion of your data.

• Right to object: You can object to the processing of your data, particularly for direct marketing purposes.

• Right to data portability: You can request to receive your data in a structured, commonly used format.

• Right to withdraw consent: If the processing is based on your consent, you can withdraw it at any time.

To exercise these rights, please contact us by email. You also have the right to file a complaint with the Federal Data Protection and Information Commissioner (FDPIC) if you believe that the processing of your data is unlawful.